24/7 Help Desk
Rapid mobilisation of Interact’s technical staff, teamed with experienced help desk operators, ensures that 24 hours a day our expertise is at hand to take care of your emergency.
We provide a single point of contact, from where all calls are logged, prioritised, critical information dispatched and the relevant technicians deployed. Our service is fully GPS tracked.
All our ‘field operatives’ are provided with service vehicles outfitted with tools, safety equipment and technology to enable them perform repairs and tasks, from routine to the more complex.
Our call escalation procedures ensure that, when necessary, senior management with experience in incident command will supervise the response to any complex emergency situation.
The benefits of our Help Desk:
- Qualified skilled Engineers 24 hours a day
- Guaranteed response times
- Single point of contact
- Auditable information
- Complete technical back-up
- Directly employed staff